Booking & Payment

Q: How do I make a booking?
A: All bookings for Aurika Holiday Homes are processed securely through trusted platforms like Airbnb or Booking.com. Simply search for our property name on either platform to view availability and book instantly.

Q: Can I contact you directly to book?
A: At this time, all bookings must go through Airbnb or Booking.com to ensure secure payments and verified guest profiles.

Check-in & Check-out

Q: What are the check-in and check-out times?
A: Standard check-in is from 3:00 PM, and check-out is by 11:00 AM. Early check-in or late check-out may be arranged upon request, subject to availability and additional charges.

Q: How do I check in?
A: Most of our homes offer self-check-in via key safes or smart locks. Full instructions will be shared by Airbnb/Booking.com messaging 24 hours before arrival.

Cancellations & Refunds

Q: What is your cancellation policy?
A: Cancellation and refund policies are governed by Airbnb or Booking.com and will be clearly visible at the time of booking. Please refer to the specific listing for details.

Q: How will I receive my refund?
A: Refunds are processed by the platform (Airbnb or Booking.com) to your original payment method, typically within 5–7 business days.

Property Rules & Amenities

Q: Are pets allowed?
A: Select properties are pet-friendly. You can filter for pet-friendly listings on Airbnb or Booking.com, or message us before booking.

Q: Is smoking allowed?
A: Smoking is not allowed indoors. You may use designated outdoor spaces like balconies, if available.

Q: Are parties or large gatherings allowed?
A: Large gatherings or events may be allowed on a case-by-case basis. Please contact us in advance for approval. Terms & conditions apply.

During Your Stay

Q: Who do I contact if I face an issue during my stay?
A: You can reach out through Airbnb/Booking.com’s messaging system, or contact our guest support directly—we’re available 24/7 to help.

Q: Is daily housekeeping included?
A: Cleaning is provided before check-in and after check-out. For stays longer than 7 days, weekly housekeeping can be arranged upon request.

Long Stays & Special Requests

Q: Do you offer long-term stays?
A: Yes, several of our homes are available for monthly bookings on Airbnb or Booking.com. These often come with discounted rates.

Q: Can you help with airport transfers or local experiences?
A: Yes, we offer add-on services including airport pickup, guided tours, and curated experiences. Just message us in advance and we’ll be happy to assist.